Item returned to the store without the client notification

I had to call the customer service with regards to my parcel (order)returned back to the store without notifying me as a customer, beside the physical address was updated on the profile after I told the courier guys that i am not available at the delivery address. i feel betrayed because customer service say that i need to re order the item and i cant because when i purchase it was on special and now its gone back to normal price.