RP
Ronel P
1 reviews | Active since Apr 2024
23 Apr 2024, 19:29
Item not delivered and I can't get a refund
I purchased a blanket from Homechoice on the 1 April 2024 online (cash deal) . On the 8 April 2024 I received a sms that my parcel will be delivered before 6pm. Nothing arrived. On the 12 & 17 April 2024 I received a sms and email that my parcel will arrive before 6pm. Nothing had arrived. I called customer service they had told me that I should wait to receive the item as it shows on their system that the item is out for delivery before I requested a refund. They have no clue when I should receive the item. Home choice customer service is extremely unhelpful. I still haven't received the item. Pathetic service !
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Homechoice's replyOfficial
24 Apr 2024, 07:37Hi Ronel,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply24 Apr 2024, 07:37
Official
Hi Ronel,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Candice Rittels, on behalf of the Customer Support Team