ITC needs to be rectified ASAP

Not again HomeChoice messing up my credit profile. Not collecting a mandated debit order then harassing me to rectify their error. Because of then not doing their job I go settle the account and what do you know trying to collect a debit order after I received a paid up letter confirming closure and and I just received a statement claiming my account remains active due to a debit (after the account was settled in full) was not collected. Poor service a pity you guys sell nice bedding but this is ridiculous man. Same script different cast. This happens yet again after I settled the first time and telling me I just have to accept that HomeChoice will remain an active account forever. Where do you come in that..??? Close means close remove I won’t stress this again. I need to apply for a bond this does not reflect well claiming an account cannot be closed even if you settle it..