Irate client against useless Homechoice

In 2020 I discover that someone **********ly opened a homechoice account using my name. I got an email and text messages from attorneys demanding me to pay an amount I was owing. In January 2021, I started engaging the attorneys, who told me that they couldn’t help me as they were just collecting a debt of behalf of Homechoice. I contacted Homechoice via phone calls a number of times, 6 times and eventually I was advised that o need to speak to the ***** department.

I was asked to send the same documents I had sent to the attorneys and was advised that the attorneys never reported my case to close the ********** account to them.

The attorneys MBD advised they wanted the affidavit and certified copy of iD with 5 signatures to close the **********ly opened account

I sent the documents and after 10 more phone calls, I was told that it would take 30 days to solve as there was only one person working on ********** accounts.

30 days later, I phone and no one could help as they don’t know what that 1 ********** consultant has done on my case. As I complained, the phoned was dropped on my ear.

I stared the process 6th January and it’s the 3rd of March and Homechoice still can’t help close an account.

I’m sick and tired of homechoice and their incompetence from all their staff, call centre agents, ********** department. No one cares or works, even the MBD attorneys are as useless as Homechoice as a company.

All I want is for the account to be closed as it’s messing up my credit record.