1 reviews | Active since Apr 2026
**** iPhone
Bought an iPhone from Homechoice in Dec 2025 after being pushed to take credit. After just 4 months, the phone completely died and only shows a laptop/charger screen. An iPhone store confirmed it’s NOT a software issue and must be returned to the supplier. Now Homechoice refuses to take responsibility, claims I “lost benefits,” and expects me to pay R13,000 for a useless phone. I’ve been paying every month, yet they continue debiting my account for a device that does not work—and refuse to repair or replace it. That is unacceptable and feels like a ****. I’ve used iPhones for over 8 years with no issues. This clearly raises serious concerns about where Homechoice sources their devices. Their products need to be investigated. Fix this immediately or I will escalate this matter further.
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We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team