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Keamogetswe L

1 reviews | Active since Jan 2019

21 Jan 2019, 21:46

INVOICES FROM HOMECHOICE

Hi, I have a problem with Homechoice, eversince I opened an account with them I have never recieved my invoices at all, all I ever recieve is sms's that say "thank you for your payment".

My problem is that I feel like am not going to finish paying for my debt there at home choice because am just paying in the dark, cause there are no invoices as to how much am owing.

Am writing here today because when I first started my monthly payment was around 700 which was in 2016/2017.

Then it went up to 1000 monthly payment from last year because I had orderd other stuff.

But then I queried this thousand rand that I was paying then immediately following month I started paying 700 again, ever since iv queried it iv been paying that amount my fear here now is that am paying in and not know how much my balance is cause no invoi e gets send to me.

In december I did not order anything , but the guy at the call centre wrongly send me orders that I did not resquest,

I then returned them, my fear hear is that I will forward the slip like I was told to so I can be credited but how do I do that if I dont know how much my balance is for homechoice,

And my question is that why only when I queried that iv been pying 1000 that my monthly installment was immediately reduced to 700.

What I would like from homechoice going forward is that they send me my invoices so il be able to monitor how my account is doing instead of me evrytime getting called my the call centre agents to sell me stuff.

Worried Homechoice customer.

0
Replies (5)
Homechoice
Homechoice's reply22 Jan 2019, 08:34
Official
Good Day Keamogetswe Leepile

Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.

One of our staff members will be in contact with you shortly to help resolve the issue.

Regards

Customer Support Team

KL
Keamogetswe L's update23 Jan 2019, 13:54
Reviewer Update
Since I have been waiting for homechoice to get back to me by calling but thy never did, instead toda I get a message saying that my account has been credited and that I owe R9000. Now my question is how is it possible that am owing that much because when Icalled in december 2018 for a refence number to return the goods that thy had sent, the agent told me that I owe R 19 000, which was inclusive of the goods that I wasgoing to return, Now the goods are returned and am told my account is credited and I owe 9000, how so, because the home theatre system its invoice was R9000, andthe one for the 21 piece cook ware set I di not recieve an invoice for so I dont know how much thats supposed to cost, so what happened to the cookware set that was returned along side with the home theatre system? Can homechoice please sort out this mess becauseI am really paying in the dark and I feel that I will never finish paying it because am just paying but am not recieving invoices, hence my first review.
KL
Keamogetswe L's update02 Feb 2019, 12:34
Reviewer Update
Seemingly if I do not write to hello peter nothing of mine gets solved, can homechoice account department please forward my invoices, as we speak I have paid my montlhy installment which is debit order which amounts to 709 rands, and also during the week forwarded my proof of postage so that my account can be refunded, I have been called by homechoice sales people aswell but just to sell me things that I dont want instead of them calling me to rectify this, I really do have a problem with homechoice because since I wrote the review wanting my invoices I have not recieved one, and this situation does not at all give me control of my debts/finances at all. The last message I got was that I owe 4900 rand, so now the 860 that was supposed to be refunded and also the 709rand that was debited, how much exactly is it that I have thats outsanding at homechoice. I am really not a happy customer of homechoice.
Homechoice
Homechoice's reply02 Feb 2019, 12:50
Official
  Good Day  Keamogetswe 

I trust that you are well . 

Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused. 

On the 24/01/2019, I made contact with you on  *** , you requested a statement from 2017 till now .
 
 The statement was then forwarded to *** & I advised I will resolve the query .
 
 I have tried to contact you several times immediately after receiving the message but with no luck .
 
 Please provide us with a suitable contact number and  time (within business hours 8:00AM – 5:00PM, Monday - Friday) in order for us to further address your concerns. 
Regards

Customer Support Team 

KL
Keamogetswe L's update02 Feb 2019, 13:02
Reviewer Update
Hi thanks for the speedy response. My appoloologies,The correct email address is ********** My cellphone number is ********** 144.