INVOICED FOR GOODS THAT WAS NOT DELIVERED!!!!

I am extremely disappointing with the service that I received from Homechoice.

In May I placed and order for two bedding sets, one was a kiddies bedding set and another for a double bed.

The kiddies bedding set was delivered to me and I immediately followed up with Customer Service as to why the double bed set was not delivered. I was told that the courier company will still deliver.

I waited and followed up again via email but received NO RESPONSE.

To my amazement I received an invoice for both bedding sets. I immediately rep**** and advised that I did not receive the second bedding set. Yet again I DID NOT GET A RESPONSE.

I then requested that the second order should be cancelled and that I should be re invoiced for the order that I received- NO RESPONSE AGAIN.

I later received a call from a debt collecting company wanting to know if they can make an arrangement for me to pay my account.

I called HOME CHOICE and had to explain my entire story yet again.

I was then told that the bedding set was delivered to me on the 5th of July, I explained that I did not receive it and certainly did not sign for it.

I was advised by Natasha that they will investigate by following up with the courier company and that the query should be resolved within 14 working days- Ref ***2.

Yesterday I received automated mail stating that my query has been resolved, I followed up with Natasha and yet again I was given the run around.

I AGAIN requested that I would like to receive an invoice for the bedding set that I received so that I can settle the account because at this stage I don't want anything to do with Homechoice, I would like to close this chapter as this has been an absolute nightmare.

Then HOMECHOICE changed their tune again, I need to complete a dispute form and it will take up to 90 DAYS TO RESOLVE THE QUERY.

I requested that the matter be escalated to a superior- NO RESPONSE AGAIN.

Fast forward to today I received another automated email stating that my query has been resolved and a call from A DEBT COLLECTING COMPANY.

Had to explain myself to the Debt collecting company AGAIN and had to follow up with Customer Service again and now the story has changed again, I now need to get an AFFIDAVIT!

At this point I wish I had never placed and order with Home choice, at the rate we are going I am most probably going to be forced to pay for goods that I never received to avoid being blacklisted for a lousy R 3000.00.

Maybe this is an old tactic that HOMECHOICE uses to get people to pay for goods that they never received.

I AM NEVER EVER GOING TO DO BUSINESS WITH THIS COMPANY AGAIN AND WILL CERTAINLY TELL EVERYONE ABOUT MY EXPERIENCE WITH HOMECHOICE!!!!!