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vuc D
1 reviews | Active since Dec 2016
14 Dec 2016, 10:28
insatifactory regarding a package
<p>i have bought a Phoebe Ottoman from HomeChoice of which i saw from their Website. They stated that the Ottoman is strong but the surface of that thing cannot support the weight of a single blanket, it was unassembled yet they charged me for assembling and there is no equipment to mount the hinges. i hope this issue can be resolved asap.</p> <p> </p>
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Homechoice's replyOfficial
15 Dec 2016, 08:14Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply15 Dec 2016, 08:14
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team