Inompetant Consultants

I have an account with Homechoice that I have had for years. My mom ordered items ( 3 pairs of sheets and a comforter set) with my account through a Homechoice agent (Nombulelo Lebisi id: ********** 169084). The correct sheets were delivered with the wrong comforter, the comforter set was returned to the agent to return for the right one. we still have not received the correct order and the agent says she has lost the post office tracking slip. and Homechoice has taken me to the legal department for orders not received and the agent doesn't want to resolve the issue in fixing the invoice to sheets only and not the comforter set. Im in a process of buying a car and need this issue resolved as soon as possible.