Incorrect Order

I sent several email to Mr Ryan Magalas, the Team Leader that I wanted to purchase the Hydra 5.1 Home Theatre System. Mr Ryan Magalas said that he will get another of his colleagues to arrange the placing of the order for the Hydra 5.1 Home Theatre System.<br> <br> On Tuesday the 19th May 2015, one of Mr Ryan Magalas's colleagues did get one of her team members to call me regarding the order for Hydra 5.1 Home Theatre System. The order for the Hydra 5.1 Home Theatre System was placed. <br> <br> On Wednesday the 20th May I contacted Mr Ryan Malagas and asked him if he can confirm if my order for the Hydra 5.1 Home Theatre System was approved, if so when will it be dispatched? Mr Ryan Malagas responded by saying that he had a look at my account and saw that there was an order placed for the Turaco DVD HiFi Micro System and not the Hydra 5.1 Home Theatre System. <br> <br> I requested Mr Ryan Magalas to request the call recording to confirm the discussion between myself and the Representative from HomeChoice (Pty) with whom I have placed the order for the Hydra 5.1 Home Theatre System.<br> <br> HomeChoice (Pty) Limited is now refusing to respond to my emails to resolve my complaint amicably.