1 reviews | Active since Jun 2019
Incorrect Credit Bureau Reporting
Formal Complaint: Incorrect Credit Bureau Reporting Dear Homechoice Team,
I am writing to formally lodge a complaint regarding inaccurate information that has been reported on my credit profile.
It has come to my attention that your records still reflect that I owe an amount of R1805. However, I would like to state clearly that this balance has been settled in full, and I do not owe Homechoice any outstanding amount.
Furthermore, I note with concern that the last update made to my credit profile was in August 2025. Since then, no correction has been submitted to the credit bureaus, which has negatively affected my credit standing.
I kindly request that you:
1. Urgently investigate and confirm that my account reflects a zero balance. 2. Submit the correct and updated information to all relevant credit bureaus without further delay. 3. Provide me with written confirmation once the update has been completed.
Please treat this matter as urgent, as the incorrect listing is causing ongoing prejudice to my credit profile.
Should you require any supporting documentation, please let me know and I will provide it promptly.
I look forward to your swift resolution of this matter.
Kind regards, Moleboheng Mokoena ***
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Your Credit Limit: R6319
Your last account payment: R 1923.56 paid on 16 Aug 2025
Amount now due: R 0.00 to be paid on 31 May 2026
Account number: ***
however my ITC status states installment arrears R1805.00 shows 3 months in arears
Your Credit Limit: R6319
Your last account payment: R 1923.56 paid on 16 Aug 2025
Amount now due: R 0.00 to be paid on 31 May 2026
Account number: ***
however my ITC status states installment arrears R1805.00 shows 3 months in arears