wL
wilma L
1 reviews | Active since Jan 2013
03 Dec 2015, 15:11
incorrect billing details
I have purchased items from Homechoice on the promotion , to pay Feb 2016. I received at least two calls and an sms advising that I need to pay at the end of December<br> <br> Furthermore I have paid the outstanding amount I had in Aug ,- so there was nothing owing to HC at the time of the purchase <br> <br> please check your records before contacting customers - it is annoying with the insistence of the person on the other side of the line . <br> <br> Kindly train your staff
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Homechoice's replyOfficial
04 Dec 2015, 08:09Hello wilma lochner,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply04 Dec 2015, 08:09
Official
Hello wilma lochner,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team