Incorrect Billing

I returned two items to Home Choice, the first one because it was damaged and the other one because I was not happy with it. The damaged item was never replaced due to the fact that they say I was supposed to return the whole lot that I had ordered, yet before I sent it back I phoned and spoke to one of their consultants who assurred me I could only return the damaged item. so up to now I am paying for what I dont have and even after asking them to return the damaged item they are now just ignoring mu emails<br> <br> Regarding the item I was not happy about, they came and collected it but have not reversed the amount up to today. I have made several phone calls but in vain.<br> <br>