RJ
Rosemary J
1 reviews | Active since Sept 2015
25 Jan 2017, 18:09
Incorrect Billing
<p>Hi I paid my account in full, when your consultant phoned me before I made a payment I was informed that I have to pay R336 and the account will be paid up; I've done that and after I paid the R336 another consultant phoned me and ask me if I want to order; I also asked her if my account is paid up and she confirmed that I don't owe anything; today(25/01/2017) I received a statement indicating I'm owing R11.90;</p> <p>I specifically asked you what the amount was in order to get the account paid up/up to date and you said R336; now I'm being charge extra;</p> <p> </p> <p>Please rectify the account?</p>
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Homechoice's replyOfficial
26 Jan 2017, 08:31Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply26 Jan 2017, 08:31
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team