Incomplete orders received

<p>Not only do I have the refund issue, I placed a big order and received it incomplete. Logged a call on the 21/10/2016 after good was received incomplete. Till today after my refund issue called them to ask how far they are to give me feedback regarding the incomplete order spoke to KMNA ref 17604**** who informed me that it can take up to 2 months to resolve this issue of the undelivered goods. Told him that this is unfair and he blantantly told me that I am not the only one who is having this issues to be resolved. Ask again for complaints number and he told me to phone customer services. I told him I will not be paying for an incomplete order and he said i need to take this up with Customer Care. Where are the urge of keeping the client happy, resolving the problems. Homechoice will not have me as a a client anymore!!!</p>