Incomplete order after failed delivery promise

<p>I purchased a pot set from homechoice in September and was aware of the four week delay. I then called after the precsribed time and was told that it will get to their warehouse by 13 October 2016 and I will have it by 17 October 2016. Upon following up on the 17th, I was informed that the stock was set to arrive on the said day, without any communication from them with regards to the delay. I then received a text from them informing me that it has been handed over to the courier on the 18th October 2016. A week later, I received the order and it was short with a 6 pc Completer set worth R 2699 and a 6 steak knife and fork set to the value of R 400.00. I have been having endless calls with them regarding my query and promises are not been kept. And then to top it all off, the phone gets dropped in my ear by thier *********** agents everytime a request to speak to a manager. I have had it with them and I am at a point where they can keep their sh#t, I can go somewhere else. I would like to know what customer service training their consultants get, because it sucks big time and it is ****ing me off.</p>