incomplete order

In may 2015 I placed an order that would have a free gift with. Upon receive the order was incomplete as to the gift wasn't with. I contacted the call center and I was told to complete a complaint form and so I did. I faxed through the complaint form on the 26th of May 2015, but I had to fax and mail the form through numerous times and on the 18th of June 2015 they confirmed on the receive of the complaint form. Afterwards I spoke to the so called helpful and friendly consultants and they promised to see to it that I will be contacted within the next few days as it is not their department. It is an ongoing problem and excuses when I phone them without any solutions. I hope other Homechoice customers is reading this as I feel they should change their name to ' Promise Home-with guaranteed emptiness'. As they can contact twice a day to place an order or find out of the payment but they cant see to it to resolve my complaint