1 reviews | Active since Dec 2018
Incomplete order
I am writing to follow up on my order (order number #***5) regarding the incomplete order I received. I understand from your team that there is a requirement for an affidavit to proceed with resolving this issue. However, I find this request to be an unnecessary inconvenience, especially considering that the issue with my order was due to your company's oversight.
It is unreasonable to ask me to go through additional steps, especially standing in queues or submitting documentation, when the failure to deliver my complete order is on your end. I firmly believe that you should be conducting the necessary internal investigations to resolve this matter, and I should not bear the burden of submitting extra paperwork.
I request that you:
Provide me with an immediate update on when I can expect the rest of my order to be delivered.
Alternatively, if you are unable to fulfill the remainder of my order in a timely manner, please arrange for the retrieval of the incomplete delivery and issue a full refund.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
When can I expect feedback?
Regards
Neo
When can I expect feedback?
Regards
Neo