1 reviews | Active since Apr 2020
Incomplete Delivery & Poor Customer Service – 3-Piece Mandisa Combo Set Order
Dear HomeChoice Team,
I am writing to express my ongoing dissatisfaction with my order (3-piece Mandisa combo set) placed on April 6, 2026. Despite submitting an affidavit and multiple follow-ups, I have now received only one blanket again—my complete order is still not fulfilled.
I have repeatedly tried contacting your customer service line, but each time I was placed on hold, and the call was abruptly cut. I have escalated this matter on HelloPeter; however, since that has not yielded results, I am considering taking my complaint to Moja Love on national television. I expect a full explanation of what is happening at HomeChoice—are you in financial distress? This prolonged failure has been an unacceptable customer experience, and I regret not purchasing in store.
Please respond within 48 hours with a full resolution, or I will be forced to escalate further.
Regards Kopano Order number: ***1
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
The order was meant to be a 3-piece set delivered as a whole, not through separate deliveries, which caused unnecessary inconvenience and stress.
Nonetheless, thank you for finally ensuring that the full order was completed successfully.
The order was meant to be a 3-piece set delivered as a whole, not through separate deliveries, which caused unnecessary inconvenience and stress.
Nonetheless, thank you for finally ensuring that the full order was completed successfully.
We are glad that you have received all of the components of your order.
We are very sorry for the inconvenience however hope you enjoy your order.
Kind regards,
The Customer Support Team
We are glad that you have received all of the components of your order.
We are very sorry for the inconvenience however hope you enjoy your order.
Kind regards,
The Customer Support Team