*********** workers with an "I DON'T KNOW " attitude

<p>I am sorry to say this but it is not the first time I am receiving such bad service from Homechoice. I have been a cash client, and when you order you get told to pay before the goods get delivered. With failure of being contacted and being told that the items I have ordered are out of stock which I placed the order and paid on the 29th. 11. 2016, I had to wait for 2 weeks until I called them to find out what is happening. I was told that the goods would arrive on the 18th of November, and still no one advised what is happening. Today I called the client service, spoke to Anelisa who could not even give me a proper response without saying " I don't know", simply asking her if there is a way to track the parcel which as she said left already but there was a delay with courier, I will gladly fetch it myself from their couriers, " no I cant cause it has been dispatched." I was transferred to Precious in their accounts division so that I can get my refund as it has been 3weeks and 2 days waiting, she tells me I need to first receive the item, reject it and then it will take another 4 weeks for them to receive it before they can process the cancellation. It took me same day to make payment and for it to reflect in their account and I am being told it will take 4 weeks to get a refund, for items no one can trace and for them to give me an exact delivery date????? Worse, I need to receive the parcel before I can cancel, while I will have no need for these anymore.</p> <p><br />This service really really stinks. I don't know who needs training , the stuff and how to address people or the methods that are used to give people the correct information they need cause tracking a simple parcel from courier service that the company normally uses should not take scientist to do.</p>