SH
Shareshnee H

1 reviews | Active since Jun 2015

23 Jun 2015, 12:05

*********** Staff & Pathetic Service

I ordered online & paid for the goods via EFT. i then called 2 days later to follow up on my order & was told that my order is being processed. I then call again 2 weeks later to follow up on delivery of my goods & i then spoke to 2 call centre agents who had very bad attitudes, the second agent then told me that sorry they are out of stock & cut my call once they heard what my query was about. <br> <br> I then called the 3rd time & i asked for a manager i was then placed on hold for a hour with no assistance.<br> <br> this is pathetic & unacceptable service. i will never order from homechoice AGAIN & i will make sure i tell everybody about their poor service.

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Replies (1)
Homechoice
Homechoice's reply24 Jun 2015, 08:07
Official
Hello Shareshnee20,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team