*********** staff

I don’t know what’s wrong with this department. I ordered luggage’s from Home Choice on the 31st October 2022. On the 1st November 2022, I received an sms that the order is packed and ready for delivery. I contacted their customer number to confirm address of delivery. Home choice stated that address reflecting is in the Eastern Cape. I corrected them that I’m in Cape Town now so they should re-direct and cancel the order. The woman answered my phone promised me that the order is cancelled.

I waited since then until the 14th November contacted them regarding the same order. The guy who answered the called mentioned to me that the order is still reflecting and is with their courier to my address in the Eastern Cape. I explained to him that I’m not in the EC and reflected the order to be cancelled and I will make a new order to my current address. That guy made a new order on my behalf? And it was delivered the next day and promised to cancel the old order. I ordered curtains from them with the hope of paying everything month end.

Today I went through my account requesting settlement letter, it states that I owe them R18000 inclusive of the order I cancelled since the 1st November 2022. The woman said to me it takes 14 days for the cancellation to be processed and the luggage has not reached their store yet. Now it seems like it’s my fault that it has not reached them and also the order was not cancelled. 3 people confirmed cancellation and every time I call their customer number, the order is not cancelled. Kanti what kind of employees do you have? They are so *********** and I will contact the store and cancel the curtains also because they are *********** and don’t do a very small job. The 14 days I cancelled the luggage is over and I don’t have those luggage’s but they still appear under my account. Kindly remove the amount of the luggage’s I cancelled long time again… I have been your customer for years and also use your Finchoice as they are always competed… you will lose me as a customer if you do not sort out about this luggage I have not get and cancelled