*********** Customer Service Agent

<p>You really need to teach your Customer Service Agent to be more efficient...I called in numerous times trying to understand the amount on my statement non of them could explain it..I was told that my account is in arrears..How come since its a new account....It was only when I carefully looked at the statement and saw that I was charged a Pro-Rata!! It's a shame that non of your agents could explain that.....First Call Resolution minimise Customer calling in numerous time with one Querry..Please ensure that you install such when you train your agent...Such incompetence is annoying and unnecessary...</p>