1 reviews | Active since Dec 2014
*********** company
I placed an order online for bedding and curtains and paid cash.today I received the order and the voil curtains was not in the package. When I contacted ghe customer service to find out they informed they are out of stock and will send them separately, I am angry cause no one informed me that my other order was gonna be delayed or out of stock and I find that very *********** for such a big company to lack communication with customers. I am not a dog I cant snif neither am I a prophet therefore I deserve to know indvance about any delays or whatsoever on my order morespecially when I am a first time buyer and paid but get treated in this manner.home choice have inconvenienced me and wasted my airtime calling the customer care to get clarity which is something they should have done before I received my order. I am not impressed at all
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
