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<p>I'm really disappointed with Home Choice. I've been fighting the same battle for 4 months and no one seems to assist me. When I call them they drop the phone on my ear and when I ask to speak to the team leader they put me on hold. Even now I've been on hold for more that 30 minutes now. I have given them my banking details to debit my account but they still don't and contact me weeks later to arrange a payment. What frustrates me the worse is that last month I spoke to a team leader and she promised to correct the mistake but still failed to do what she promised.</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,