Incompetency of Homechoice and *****

I received a message that I ordered items early Sept and I called homechoice and informed that I never placed an order. The consultant said she will indicate that and request that items not be delivered. To my surprise I received a message that the parcel has been delivered.

I called homechoice again and informed them that I never received any goods. Yhe money was added to my account credit which is about +-R20 000.00. When I called again I was told that my account is under investigation but upto current date there's still no feedback from homechoice of what is going on with the investigation.

Instead I get daily calls that I should pay my account of which I indicated that I will not pay until the matter has been resolved. My current credit score is being affected by this.

Mrs M. P. Faba