Incompetency

Good day

My name is Mzwamadoda Ntsiko ID No: *** 083. I ordered a Defy Compact 4 Plate stove as well as an Arabella Mink Blankets on 03/04/2020 as I was under the empression that eveything will be delivered during lockodwn then on 07/04/2020 I was told only the blankets will be delivered and that the stove will be delivered after lockdown. I then proceed to request a cancellation of the whole order. Was advised by a Busisiwe Tunzi who works for your company that the blankets cannot be cancelled and that I just need not to collect them when they are delivered and that they will be sent back to the office so that it will be cancelled.

I later got a call from one of your agents telling me that they will just change the delivery address so that I still get the blankets and that has not been done as yet. I then called your company again where I was told that the change in delivery cannot be done as the blankets have not been returned to the East London office but the cancellation will be processed. I have even been going to the showroom in Wynberg Cape Town more than 2 times and have been told the same thing that the blankets have not been received at the depot. Its been more than 2 months now and this error has a negative impact on my bureau profile as it shows my current balance with you is inclusive of the blankets that I have never received.