INCOMPETENCE OF HOMECHOICE

[6/1, 14:33] Neneasa Davies: Hi, I have sent confirmation of payment of R3000 of which was paid on the 5 May 2023. Pls check yr records? I will make another payment of R1000 today. Pls communicate within your good self & Home Choice as I don't understand why my payment cannot be traced after a month? How many times must I do confirmation of payment? It is a costly exercise? [6/1, 14:34] Blake & Associates: Kindly note on system you set an arrangement to pay R2253.79 today [6/1, 14:35] Blake & Associates: Do you have your proof of payment of the R3000.00? [6/1, 14:42] Neneasa Davies: How many times must I send it? I've sent it again today.

Home Choice confirmed that it was received. I spoke to someone that called me from yr offices+- 2 weeks ago. This lady also adviced me to sent proof of which I did.

It is really a nightmare to deal with Home Choice. [6/1, 14:45] Blake & Associates: Please send it on WhatsApp as on our system theres no payment of R3000.00 [6/1, 14:58] Neneasa Davies: NEDBANK gives me 2 options only...SMS OR E-MAIL [6/1, 15:00] Neneasa Davies: Pls check yr e-mails as I have sent it multiple times & the bank charges me everytime. Like I said it's a costly exercise.

I will SMS it again...shall I email it again as well? [6/1, 15:06] Blake & Associates: Yes email it again [6/1, 15:06] Blake & Associates: which email address have you used? [6/1, 15:37] Neneasa Davies: You can connect with us on https://selfassist.co.za/EejJDN or alternatively WhatsApp us on ***. Tel: ***. Email: *** [6/1, 15:48] Blake & Associates: no problem send it to the same email [6/5, 19:57] Neneasa Davies: Pls check yr records!!! I've done a sm****ple times) in e-mail and again on WhatsApp...I pray that this nightmare will be sorted as this money was paid exactly a month ago.🤦🏽♀️🤷🏽♀️🙈 [6/5, 19:59] Neneasa Davies: Nedbank Payment: DAVIES N H has paid R3000.00 into Acc No: ...221924 on 05/05/2023 ,***-05-05/Nedbank/*** .Please check your account. [6/6, 09:43] Blake & Associates: Good morning your proof of payment has been escalated to homechoice to allocate payment [6/6, 11:10] Neneasa Davies: Good morning, no apologies??? I am not threatening but it is a promise as I mentioned in my e- mail that my e-mail WILL BE FORWARDED TO HELLO PETER.COM. My case is not Unique but your Customers should be treated with respect...even if they r defaulting. No-One knows the reason behind it.

Something can go wrong with anyone's life in a split second? Therefore we all need to be careful. Do U'll agree? [6/6, 11:26] Blake & Associates: Good Morning,

Thank you for your response.

We do apologize for any inconvenience caused. As I mentioned in my email you that you proof of payment has been escalated to Homechoice to allocate that R3000.00 that was made last month on the 5/5/2023.

Recipient Reference used was *** however it needed to be your Homechoice Account number which is ***. Remember this account was handed over in April due to the account being in arrears. It is also not our fault that you payment is not reflecting however we are trying our best to have this payment allocated to your account and provide you with your correct balance.

Once again we apologize for any inconvenience and delay in the matter. Once we have received feedback from Homechoice then I will forward the feedback to you.

Thank you.

Kind regards. [6/6, 13:27] Neneasa Davies: Apology Accepted. [6/14, 09:51] Neneasa Davies: Good morning, I'm asking that this correspondence be escalated to the highest authority in your company as I don't know what to make of this harassment???

Another reminder was sent to me again yesterday??? Really???

Why did U'll apologize to me then??? Here goes!!!:

"No payment received on your HomeChoice account as arranged for 01 June 2023. Pay R2 253.79 today or an amount that you can afford by 16th June. Alternatively contact Blake today for alternate arrangements. WhatsApp:***. Tel:***. Visit: https://selfassist.co.za/EejJDN" [6/21, 01:54] Neneasa Davies: Once again I received phone calls from your company today. The same strategy...the same frustrations. I cannot believe that a company like yourselves as well as the company U represent who in this case is Homechoice can be this unprofessional?

I am speechless as I have never in my entire existence come across such double standards in businesses such as yours?

I am forwarding All my correspondence & conversations to HELLO PETER as I accepted your apology but I am reliving the same hell after U apologized to me iro this same matter of NON PAYMENT.

DON'T U HAVE A DEPT THAT DOES YOUR RECONCILIATIONS? I WILL REPEAT MYSELF...R3000.00 (THREE THOUSAND RAND) WAS PAID TO HOME CHOICE ON THE 5 MAY 2023. I HAVE SENT ALL THE NECESSARY PROOF TO BOTH COMPANIES UNCOUNTABLE TIMES!!!

I MENTIONED BEFORE THAT IT IS A COSTLY EXERCISE!!! [6/21, 02:49] Neneasa Davies: KINDLY CHECK THIS ACCOUNT THAT THE MONEY WAS PAID IN. THIS IS THE ACCOUNT NR ON MY HOMECHOICE STATEMENT?

"Nedbank Payment: DAVIES N H has paid R3000.00 into Acc No: ...221924 on 05/05/2023, ***-05-05/Nedbank/*** .Please check your account." [6/21, 09:55] Blake & Associates: Good morning Mam,

I hope you are well.

Kindly note the above has been noted and I Understand your frustrations I was with the consultant that called you last night and I have explained to the consultant that the proof of payment has already been escalated to Homechoice and we have not received any sort of feedback as yet. I have also done a follow up yesterday with Homechoice regarding the allocation for your payment of R3000.00 however still No feedback from Homechoice. I will immediately inform you once Homechoice responds to us.

Thank you. [6/21, 10:30] Neneasa Davies: Gm, thank you, much appreciated. [6/23, 21:49] Neneasa Davies: Goodaft, I was called again today and I also received a message... PLS PEOPLE??? R U FOR REAL?

"Your HomeChoice account remains is arrears. Make a payment this weekend using Pay@ ***. Alternatively contact Blake for alternate payment methods. WhatsApp: *** Tel:*** Blake assist: https://selfassist.co.za/EejJDN" [6/28, 09:50] Neneasa Davies: Gm, I just don't understand how yr systems work? Where has the R3000 I paid on the 5th of May 2023?

I am so tired if this mental abuse!

I received a call AGAIN from yr offices yesterday?

AG NEE MAN!!! 🙈🙈🙈 [6/28, 12:00] Neneasa Davies: To whom it may concern. Kindly ask M/s April Anthony to give me a call wrt this account. This request is VERY URGENT PLEASE? [6/28, 12:09] Blake & Associates: Good day mam.

Please be advised she will contact you as soon as she can.

Thank you. [6/28, 12:17] Neneasa Davies: Noted [6/28, 15:05] Blake & Associates: Good day

A follow up email was sent to the department who allocates the payments.

Waiting on on feedback.

Kind regards [6/28, 15:06] Blake & Associates: Please be advised that this was the feedback received from Homechoice.

Thank you. [6/28, 15:11] Neneasa Davies: Why is yr staff still calling me on a daily basis?

Don't yr company have a system that what U said to me should be noted on yr customers account to enable yr collections staff to see & not call customers?

This is the very reason that customers get irate?

I cannot believe that a deposit was made on the 5 May 2023 & the funds cannot be allocated? [6/28, 15:20] Blake & Associates: Thank you for your response.

Please be advised we work of a dialer system. Even though you did pay R3000.00 that has not been allocated as yet you still have an outstanding that's need to be paid.

All correspondence will stop once your balance is settled and your account will be sent for closure.

Remember Homechoice is aware that you have paid R3000.00 however incorrect reference was used and they are still waiting for the relevant department to do the allocation.

Unfortunately calls and correspondence cannot stop due to you still having a balance and no active arrangement set on system. I do understand your frustration but we are doing all we can to have this payment allocated ASAP. And the feedback has been uploaded on system.

Thank you. [8/1, 11:54] Neneasa Davies: Good morning. I called the offices of Homechoice yesterday. The reason for my calling is 3 fold.

1. If the R3000.00 I paid on the 5 May 2023 have been allocated? It was confirmed to me that the proof of payment have received & that it has STILL NOT BEEN ALLOCATED???

2. I want to settle the account with the outstanding amount of R2486.99. How can I be rest assured that the same frustration will not be repeated?

3. Due to the incompetence of Homechoice systems I have been BLACKLISTED. I need to know how soon after settling this account would my name be removed as I have been harassed by your collections staff on a continuous basis even after receiving a payment of R3000 which had covered the arrears. The above message clearly advised me that: NO MATTER WHAT I'VE PAID THUS FAR THEY WILL CALL ME UNTIL THE ACCOUNT IS SETTLED? REALLY NOW? WHAT PROFESSIONALISM DOES THIS WAY OF DOING BUSINESS PORTRAY OF A COMPANY AS BIG AS HOMECHOICE??? I AM FLABBERGASTED.

I WILL HOWEVER SUBMIT MY PETITION TO HELLO PETER.COM DUE TO THE FACT THAT I'VE BEEN HARASSED EVEN AFTER A PAYMENT OF R3000.00 WAS PAID & NOT ALLOCATED AFTER ALMOST 3 MONTHS?

###KINDLY ADVICE AFTER READING MY PETITION TO ADVISE ME IF I HAVE A VALID COMPLAINT