Incompetence!!!!!!!!!

I am writing this email on behalf of my mother who is a pensioner and was called by one of your *********** consultant. He was selling my mother the duvet set that you are promoting on television, my mother advised that she is a pensioner she does not have proof of income she was advised to send an affidavit that states she is a pensioner before her order can be processed. She ordered the 3 in one promotion that you currently promoting on television. To our surprise the order was delivered before an affidavit was sent through to you and to make it worse an incorrect order was sent, a pensioner had to carry the expense of posting the order back to Home choice.

This is unacceptable, this level of incompetence. I demand that you refund her the money she used to post back the incorrect order. I expect this to be done within 7days.

I await your agent response.

Parcel number : PA ********** 87 ZA Parcel number : PA ********** 73 ZA

Contact number – ********** 367

I sent an email and no one responded to my email I demand to be assisted ASAP