kM
kebawetse M

1 reviews | Active since Nov 2012

09 Jan 2023, 14:59

Important

Good day

I am written this email out of anger and disappointment of your staff. I spoke to a sales agent early this morning who called me regarding placing an order. I explained to the lady that I have already placed an order and I have been receiving a number of calls from your agents which is frustrating. The agent was very rude and I ended hanging up the phone.

Shortly after this I received an sms telling me that I have changed my address for my delivery which I have never done. I logged in on my profile and it shows that this person has changed my address also my email address and they have put their own email address. The email address is currently showing on my profile is zulugugu82@ yahoo.com which is not my email address. The address showing on my profile is currently 8 Smith Street Elsburg Gauteng 1428 which is not my address that I gave for have for my delivery. I need this matter to be investigated as it seams like there someone in your department doing ***** with clients delivery. I have called the your contact centre and they have put me through to ***** department. I have been holding on for the past 35 min and no one is picking up the phone. Can this be investigated and can someone come back to me.

My correct address is 123 waterval street Newlands 2091

My correct email address is ***

0
Replies (1)
Homechoice
Homechoice's reply10 Jan 2023, 07:34
Official
Hi Kebawetse.

Thank you for bringing this matter to our attention.

One of our staff members will be in contact with you shortly.

Regards.
Homechoice