1 reviews | Active since May 2015
Im writting to express a bad service i have experienced with home choice
Im writting to express a bad service i have experienced with home choice. I placed an order for blankets on the 24th of April and paid for them cash. I used my work address for delivery because their system rejected my home address saying it is a high risk area. I have had two failed delivery attempts with the courrier company because at first they arrived in the evening after 18:00 and i had already knocked off. The second one the delivery attempt was on a weekend Saturday and i did explain the first time that this is the work address and im available mon to fri from 8am to 16pm. Now my issue is with home choice because i have been calling them for assistance and 3 of their call centre agents hung up on me today. The details of the courrier company that my goods were handed over to are not provided.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
The Customer Support Team
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
The Customer Support Team