Im convinced this is a ****, debit my bank but goods returned

Item: Homechoice
Rating: 1
Author: Ncebakazi M

I'm really confused how home choice works, I returned goods that I was not happy with, I returned the goods unopened and unspoiled, on the 30th of November and 14 December 2024, I have return slips GR 02262 and GR 02416. The returned goods have been with them for that whole time, and they still claim they have been logged to remove them from my account. Then today I get debited for these items , over 2 months since returned them. I'm convinced they are doing this on purpose. I want my money back and remove me from that debicheck on my bank account. My previous accounts are paid in full, remove even the debicheck mandate. Home choice account number, ***

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Replies (2)

Homechoice's replyOfficial

04 Mar 2025, 07:57

Hi Ncebakazi,

We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.

We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.

Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.

Sincerely,

The Customer Support Team

Homechoice's reply04 Mar 2025, 07:57

Official