******* Credit Check Without My Consent

I Spoke to Mark Wagenaar (Who by the way seems to be ignoring my emails) about 2 weeks ago with regards to a credit check which I explicitly declined after placing an order.

The reason why I declined the credit check is due to me already having credit with Homechoice and already being a client.

The order I Placed (After my account was settled in full) has since been returned to homechoice and now I still owe money?

I have been requesting the recordings for the past few days to which Mark and the Customer care team refuses to respond.

Extract from one of Mark's emails about 2 weeks ago.

"Kindly note that we await feedback and will address the matter accordingly when found that no consent was given for the check."

and

"According to your profile, it has been requested that the calls be retrieved by our QA team, but unfortunately it is for internal use only and can't be sent to our customers."

As far as I understand - I as the client have the right to request recordings if so required.

The last response from Mark or the Homechoice client care team was 1 Feb 2023

I patiently gave them 14 days up until 15 Feb 2023 and they have not responded to any mails Since.

Pathetic