Ignored complaint/Account forwarded to Debtors

Whilst waiting for complaint2be resolved from Aug 2014 continued phone calls & letters are being sent to my mother for goods she never received. today i received a text from VVM Debtors collecting the money of behalf of HC. I would like to request all the call recordings of phone calls made to/from HomeChoice and emails and the HelloPeter complaints x2 that HC failed to respond too. I would like to report the matter to the ombuds as we have been promised that the matter will be resolved and HC never contacted us since then. We are not paying for an order that was never received nor signed for. My mother had the account with HC for 19 years and has always paid them.I do not understand why she would not want to pay them nw.HC has shown total disregard