******** *********** customer service center

My husband has an account with Home choice for quite an while now. Recently we have see the bill go up which did not make sense. I have been sending e-mails since last month requesting 6 months detailed statement and no response, but the minute you ant to order they are ALL available to assist you. Are they hiding something? ******** *********** customer service center. We just want to finish paying and close it.