1 reviews | Active since Jun 2020
IF YOU VALUE YOUR PEACE,STAY AWAY FROM HOMECHOICE
In August 2023, a Homechoice agent sold me a dual stove over the phone, assuring me that it uses both electricity and gas. Upon delivery, I discovered that I had received a gas-only stove. Despite numerous attempts to rectify this issue by contacting the Maponya Mall branch, reaching out to the call center, and visiting the store multiple times, my problem remains unresolved.I returned the incorrect stove to the store, and according to Agent Lerato, it was sent to the warehouse in Cape Town. However, six months later, I am still waiting for the correct stove. Despite my continuous emails requesting a cancellation of the deal and a refund, there has been no progress. Instead, I receive phone calls insisting on monthly installment payments for a product I do not have. HOW INSANE CAN THAT BE????
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Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice