If it's not bad service, then they stuff up your account

When I bought a new item in July , I enquired about my debit order, confirming if it is still active. a Gentleman emailed me back and said he mistakenly deactivated my debit order, but he will reactive it again. When I logged into my account, it stated that my payment is only due 31 August 2023. Today 02.08.2023 a lady from homechoice just phoned me and asked me when am I going to pay my account. This is such bad service. Execpt for the fact that homechoice doesn't respond to customer issues, they stuff up your account and have the audacity to then ask you why payment was not done. Very disappointing to say the least.