If I could give negative stars I would

<p>This is probably the worst experience I have EVER had with a company and I would not recomend them to anyone ever!!</p> <p> </p> <p>I purchased stuff from Homechoice a while ago, I then received the wrong order even though I can let them go back and listen to the call where I and the lady I spoke to clearly stated what I ordered. So to send this order back I had to pay the postage fee of R 296.00. I then proceeded to ask homechoice for the postage fee refund since January. They then proceeded to debit from my account stuff that I had already sent bac****! I am still waiting. Every single time I phone they either put the phone down in my ear (which I find UNACCEPTABLE and UNPROFESIONAL - LISA on the 25th of February around 10 and another lady today around 8:30) or they have some excuse ("they didn't see the order has arrived" "they didn't receive my email" "I need to wait another 14 days then it should reflect").</p> <p> </p> <p>What kind of a company is only interested in the customers that give them money and not the customers that they did wrong by????????? I have once again called today only to be told that I need to send my statements to them because they have done the refund and don't believe that I haven't received it! Hopefully someone will see this post, and REALISE that the customers who you don't treat well ALSO matter. I am unbelievably angry and very tempted to take this matter further.</p>