Identity theft

Hi

I called last week to enquirer about unknown purchases in my name.

The lady I spoke to was meant to send me dispute forms and I haven’t received anything yet. The absence of a dispute form should however not delay the investigation in my opinion.

The order number used against my ID number is ***5 and my mom’s cellphone number was used - I got all these details from my call last week.

I am following up on the investigation. I would like this record to be urgently removed from my profile.

Also - what verifications were done by Homechoice before approving the purchase? The account was opened using my ****en name - I got a new ID in 2017 when I got married.

Your time and understanding in this matter will be highly appreciated