Identity theft by HomeChoice

My experience with homechoice has come and an absolute shock and I discover the issue I had was not resolved through credit check enquiries.

In November 2020 I was a victim of identity theft where an account was opened with HomeChoice using my details. I contacted HomeChoice and followed up continuously and submitted a dispute form as per their request. At first email provided kept bouncing back, eventually one of the customer service agents forwarded it to one of their employees in the ***** investigations department and there was confirmation of receipt. I have been under the impression that this was dealt with as the debit orders were cancelled. Almost a year later when applying for a home loan it is brought to my attention that I am being charged and there has been interest accumulated. There clearly was no investigation, they were just happy to ruin my credit score quietly. It is highly disappointing to experience this.

There has never been any further communication from HomeChoice, not even from their debt collection departments. This feels like double identity theft but now from HomeChoice. I have been ****** of an opportunity to buy a home for my family because of gross negligence from HomeChoice.