Identity theft and *****

I am extremely disappointed with homechoice. Not only did they allow a ********** account to be opened under my ID but when I tried to resolve it they wouldn't let me know who opened the account and have still not closed it. Another purchase was recently tried on that account and this affects my credit record and my name and nothing has been done about it. They refused to even let me know which employee opened the account which leads me to believe it they are protecting ********** activity