ID *****ULANTLY USED

I'm incredibly disappointed in this store. Attempts were made to open an account using my mother's personal information. As the ********* was unable to verify some of the information, they blocked my mother's ID. Ma discovered that she had been blocked when she tried to open a bank account with Capitec. Ma is an elderly woman who requested that I follow up on her behalf. I called the ***** department and they promised to remove her from the blacklist, but they needed her ID copy, 3 months bank statement and proof of address, which we sent them. after 30 days when we follow up there was nothing done to, the person who was assisting her the on the 25 August 2022 Hailey Frans promised that the matter will be resolved within 24hours and they will send the clearance letter, but to this day there's no letter, no one contacted her and this is so frustrating guys. Her 30-minute wait was followed by a drop-off at the call center. Please assist, hellopeter.