FM
Fulufhelo M
1 reviews | Active since Jan 2014
20 Nov 2015, 14:37
I will not pay for returning wrong delivery
Today morning you delivered wrong item. I ordered a Michelle 5pc queen duvet online order #***5.<br> <br> You delivered a Jenna 5pc queen duvet which is not even on your online shopping list.<br> <br> I sent an sms for return good which I haven't recieved a call back yet.<br> <br> Please may I have the correct item delivered! As I have already paid cash for the item that I purchased online. I hope this will be sorted out sooner than later! I so dissapointed<br> <br> May you please bring me the correct order that i have order online oder #***5 and collect your wrongitem that was sent to me.
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Homechoice's replyOfficial
23 Nov 2015, 09:03Hello Cassiey,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply23 Nov 2015, 09:03
Official
Hello Cassiey,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,