1 reviews | Active since Jun 2015
I will NOT pay for incorrect goods delivered
Today you delivered the wrong item. <br> I ordered a OKLAHOMA BOOKSHELF(CODE: 105348)<br> <br> You delivered a 3 in one table. Which is wrong, ugly and not what I had ordered. On your papers its correct but when opening the box, it was incorrect. <br> <br> Thereafter I called your call centre and spoke to zwai dyani, who is totally *********** and arrogant and should not be put on the phones to deal with irate customers. He put me on hold for 30minutes. I hanged up.<br> <br> PLEASE MAY I HAVE THE CORRECT ITEM DELIVERED TODAY! AS YOU EXPECT YOUR MONEY ON TIME, SO DO I EXPECT MY ITEMS TO BE DELIVERED ON TIME. I am in Kuilsriver close to your distribution warehouse, they can resolve this as I spoke to Cecilia. Please get this sorted as this is totally annoying.<br> <br> PLEASE BRING ME: OKLAHOMA BOOKSHELF(CODE: 105348) and collect the wrong item.<br> <br> <br> <br> <br> <br>
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
