KM
Kholelwa M

1 reviews | Active since Dec 2024

06 Dec 2024, 17:37

I will never order from HomeChoice again

I have had a rather unfortunate experience with HomeChoice in the past year. The problem started in November 2023 after placing an order for a Headboard and curtains, which were BOTH returned to HomeChoice a week later. I received the order but found a ship on the Headboard, I wasn't happy with the quality of the curtains. Disappointed, I initiated the return process the following day and a pickup was scheduled for the following week. I was asked to take pictures and send proof of the items for WhatsApp and I did. I have emailed numerous times and sent an affidavit as requested by HomeChoice and they promised to resolve the issue. I am still getting calls from them and they are demanding a payment for items that were returned to them. WhatsApp chats and images can be provided upon request. Overall, my experience with HomeChoice was extremely disappointing. The poor quality control and inefficient return process left me feeling frustrated and dissatisfied. I would strongly advise potential customers to exercise caution when ordering from HomeChoice, and to be prepared for potential issues.

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Replies (2)
Homechoice
Homechoice's reply06 Dec 2024, 17:45
Official
 Hi  Kholelwa Mngenela,We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,The Customer Support Team 
KM
Kholelwa M's update10 Dec 2024, 11:01
Reviewer Update
Hi HomeChoice,

I am being harassed by Debt collectors instead of the HC Customer Support Team. Can you please resolve this as I am getting numerous calls daily for these people sent by you to collect from me