BN
Bonolo N
1 reviews | Active since May 2020
02 Dec 2024, 16:56
I was told that homechoice will continue to call me even though I said my late sister was the one with the account. Apparently since they did not kill my sister they don’t see why they should stop calling me
A call centre agent called asking for my dead sister, I told her my sister died in January this year and asked how come home choice is now calling me and where did they get my cellphone number from. Her response was that she did not kill my sister so why am I asking her all these questions. Rest assured I will find out who is she and she better be ready when I bring lawyers to this chat. There is POPIA for a reason and if I have to fight all of homechoice I will, simply for being told that home choice did not kill my sister and that they will continue calling me.
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Replies (2)
Homechoice's replyOfficial
03 Dec 2024, 10:35Hi Bonolo,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
Homechoice's reply03 Dec 2024, 10:35
Official
Hi Bonolo,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
BN
Bonolo N's updateReviewer Update
03 Dec 2024, 17:01I do not need a resolution, but a genuine apology. What you have written here means nothing and is as generic as apologies get. The statement was “I DID NOT KILL YOUR SISTER, IT IS NOT MY FAULT THAT YOUR SISTER IS DEAD”. I was told to go **** myself, so please leave me alone with your generic sorry excuse for an apology that does not address what I have written in my review. What are you going to resolve ???? How will you resolve it ?
BN
Bonolo N's update03 Dec 2024, 17:01
Reviewer Update
I do not need a resolution, but a genuine apology. What you have written here means nothing and is as generic as apologies get. The statement was “I DID NOT KILL YOUR SISTER, IT IS NOT MY FAULT THAT YOUR SISTER IS DEAD”. I was told to go **** myself, so please leave me alone with your generic sorry excuse for an apology that does not address what I have written in my review. What are you going to resolve ???? How will you resolve it ?