1 reviews | Active since Jan 2016
I WAS OFFERED A DISCOUNT
I WAS OFFERD A DISCOUNT BY THEBOGO NGALO WHO PHONED ME FROM HOME CHOICE AND TOLD ME I AM ONE OF 200 PEOPLE WHO WILL RECEIVE A DISCOUNT IF I PLACED AN ORDER THE SAME DAY. I ASKED HIM TO GIVE ME A CALL BACK SO I CAN HAVE A LOOK AT THE WEBSITE SO I CAN PLAC AN ORDER, HE DID SO. IN OUR CONVERSATION I KEPT ON ASKING HIM HOW MUCH IS THE DISCOUNT AND HE TOLD ME SOMEONE WILL PHONE ME AND CONFIRM IT, AFTER PLACING THE ORDER I RECEIVED AN SMS WITH DEBIT ORDER DATE FOR 1 MONTH PRIOR TO WHAT I WAS TO AND NO DISCOUNT AMOUNT, . I PHONED BACK IMMEDIATLY BUT NOT ABLE TO SPEAK TO HIM AGAIN THE LADY TOLD ME THAT SHE IS SORRY HE **** TO ME BASICLY JUST TO GET AN ORDER AND THAT I WONT BE RECEIVING ANY DISCOUNT. IT TOOK ME ONE ENTIRE DAY TO SORT THIS OUT AND GET THE TO CANCEL THE ORDER FOR ME, AFTER CANCELING THEY WILL STILL ASK ME IF THEY MUST CANCEL THE DEBIT ORDER. !! STOP PHONING ME,,, YOU LIE TO YOUR CUSTOMERS JUST TO GET AN ORDER. VERY DISSAPOINTED IN HOMECHOICE FOR THIS..
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
