MM
Masehla M
1 reviews | Active since Apr 2017
20 Apr 2017, 13:12
I was not assisted, the agents have bad servise, they keep on hanging up, cannot even speak to the manager
<p>When you want to order they will assist you, when you want to cancell your order or have any other queries, they are never willing to assist, they hang up calls and I am still waiting for an order to be picked up becouse they delivered an incorrect order and it is still at my place, if you request to speak to a supervisor, they place you on hold and hang up. Its seems as if homechoice does not teach their employees anything about customer service, they dont have telephone ethics let alone customer service.....I do not advise anyone to have a homechoice account, those people are damn unprofessional......!!!! I have never received such BAD SERVICE at any reatail.</p>
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Replies (1)Homechoice's replyOfficial
20 Apr 2017, 16:52Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply20 Apr 2017, 16:52
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
