1 reviews | Active since Apr 2015
i want this account closed!!!
i have been a loyal costumer at homechoice and i was paying very well until in november i forgot to pay. one of homechoice consultant called me and we made arrangements and i was gong to pay (900 which was double the amount) in december which i did. paid it on the 31 decemder 2014. early january they called me again asking me if i did pay and i told them that i did but somehow my payment was not reflecting on their system. after repeated phone calls they finally told me to fax them the proof of payment. only then i was told that i owe R80... i paid 90 and i thought i was done paying. only to find that i still owe about R3 which increased to R5 as time goes by. finally in march i paid R10. SURPRISINGLY INSTEAD OF HOMECHOICE OWING ME RIGHT NOW I OWE HOMECHOICE R1.62. THIS IS GETTING WAY OUT OF CONTROL. another thing now when i check my credit record homechoice is blacklisting me. i would really appreciate it if they clear my record, clear the outstanding amount and close the account. need more improvement in customer care! <br> dont know what to do... please help
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
