I WANT MY REFUND ASAP!!!

Hi There, I am so unhappy about the service I am getting at Home Choice. You guys don't know that you're doing. 1ST you debited my account a wrong amount on my account in November and refunded me with no problems. 2nd you debited my account on the 15th Dec without advising me that you will be debiting my account on that day & still debited me incorrectly AGAIN. I phoned and I was told I will be getting my refund within 7-10 working days. I kept on calling and spoke to different POOR CUSTOMER SERVICE consultant and ended up speaking to Dorothy a lady who doesn’t care about us as customer. Who promised that the call will be listened by her so called supervisor…till this day I haven’t received any information about that? When I placed my second order, I was told that the 1st payment will be in 2021 End of Jan/ FEB. So, when the first payment went off in Nov, I phoned and that was rectified + I got refunded. Now the second payment went off again in December… I phoned, was told it will be refunded… I waited and waited then I phoned again and spoke to an unprofessional consultant by the name of Dorothy. Who then told me that I don’t qualify for a buy now and pay later special…which I was NEVER told by the lady that took my order…she then promised to listen to my call. Till this day I don’t know what happened. I phoned again on the 6/8 January and the someone assisted me, and I explained my story to her she did the calculations and she requested the refund with no hustle. She even sent a SMS for confirmation that she already requested the R720 to be refunded back to my account. Last week Monday I got the SMS that I must expect the money to be back to my account within 72-48 hours…. I’ve been waiting for that till today. Today I get a call from Lizelle offering me some stuff and I told her that I am not going order anything else until I get my refund. She then confirmed that R720 was approved and she will follow up and revert to me…I waited for 3 hours till I decided to phone. When I phoned Cebisa assisted me and told me that I will be refunded R392 not R720…She puts me on hold for 15 minutes and when I ask her to call me back, she refused. She then said she will ask her team leader to listen to the call. What kind of business are you guys running??? Do you know MY rights as a customer, or you don’t care as long as you do as you please?

I honestly REGRET placing my order with you. I WANT MY REFUND ASAP.